Interpreters and Communications Aids, Deaf & Language Services
At Crawford Memorial Hospital we strive to accommodate the needs of our patients, especially their right to communicate with our staff and to understand what is happening to them. We have tools and resources available at no cost to assist in effective communication for those who are deaf, hard of hearing, blind, speak another language, or those that cannot read. CMH also offers Service Cards that are available in different languages to serve as quick references to assist with Non-English transulations. The staff at CMH may contact SpectraCorp (Language Line Services) or Interpreters for the Deaf (state of Illinois) for access to an interpreter to accurately interpret the nuances of language and culture at no cost to the patient.
Notice of Availability of Language Assistance Service Page
Download a copy of the Language Assistance Service page here
Lost & Found
If you or a loved one recently visited Crawford Memorial Hospital and lost or forgot something, you should first contact the hospital’s main phone number at 618-544-3131. Lost items are taken to the Admitting Desk and kept for 30 days.
Complaints and Concerns
During your visit with Crawford Memorial Hospital we will strive for excellence of care and customer service. If by chance you are dissatisfied with your experience, have comments, questions or ideas for improvement we encourage you to let us know as soon as possible. You may talk to your nurse, physician or other caregiver to provide assistance or if you prefer, you are welcome to contact Patient Complaints at 618-546-2657.
Patient Satisfaction Survey
Following your visit to Crawford Memorial Hospital you may receive a survey in the mail or via text about your visit. We use these surveys to better understand what our patients like and where our opportunities for improvement are. Please take a few moments to complete the survey if you receive one.
Gift Shop
The Gift Shop, run by the Auxiliary, is located in the East Lobby and has incidentals, gifts, and candy. All monies raised from the sales go to various philanthropic Auxiliary projects for the hospital. The Gift Shop is open from 9 am to 4 pm, Monday through Friday.
Cafeteria
Patient Deliveries
Flowers and mail are always a great way to cheer patients up and remind them of all the support they have to return home. To send flowers, contact any florist that delivers to Crawford Memorial Hospital. Give them the hospital’s address: 1000 North Allen, Robinson, IL and the patient’s first and last name. Mail can be sent using the same address.
Smoking
Crawford Memorial Hospital follows Illinois law. No smoking in any of our facilities and 15 feet from all entrances. This includes all hospital buildings, and the Rural Health Clinics.
Social Services
Dealing with illness can be very stressful. Our Discharge Planner is here to help improve your access to health resources. We can provide information about financial assistance, lodging, employment and disability benefits.